A smart, web-based inventory management solution for pharmacies in the retail, long term care, and acute space.

My Role & The Team

As the dedicated product designer on this team, I was responsible for performing research to uncover problem areas and create prototypes for testing with real users. Collaboration with the team was required across the whole study. I worked with the product manager to pull existing data, the account management team to solicit users for a usability test, and the development team to define cards and scenarios.

Upon completion of the research and testing, I was responsible for presenting our findings with the broader team which, for some, was their first experience with in-depth research of this kind.

The information available to us from the customer feedback log and the sales pipleline gave us the following insights:

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• - Users were unable to customize the view of the page that they were working on, impeding them from organizing the page in a way that made the most sense to them.
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• - Users were frequently forced to leave the page they were on as part of confirmation that an item had been added to their cart, requiring additional clicks to get back to the page they were previously on.
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• - Customers frequently changed the quantity of the item they wanted while in the cart, not beforehand. Inability to save quantity changes for later, before sending to the cart, slowed down the ideal experience for the user.
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• - Customers were unable to use the sum total of brand drugs versus generic drugs, which they value for making purchasing decisions.